Harrison Family Vets is a group of independently owned veterinary practices who provide pet healthcare services to pet owners and are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. Harrison Family Vets is the data controller (DC).
We require personal data to create a ‘client’ record. This information is collected either via our website or by our front of house team when a client registers with any of our practices and is stored securely within our practice management system (PMS). Your pets’ clinical records are a sub-record of your client record, and are searchable on our PMS. Clinical data and the associated personal data must be stored for a minimum of 7 years.
We can only provide a professional service to those clients who provide us with personal data. We need this information to provide comprehensive veterinary care, and without the information volunteered at the outset we could only provide basic first aid to any sick or injured pets.
We will use personal data for the following purposes:
- Registration as a client of Harrison Family Vets.
- Maintenance and collection of clinical records from previously used veterinary practices
- Dispensing pharmaceutical prescriptions – all labels will include client name and address as specified by law. This will, upon request of the client, be shared with third party pharmacies (and may include email and phone numbers if required) to provide a written prescription for medication.
- Invoicing for goods and services, as per our terms and conditions
- Subscription to our bespoke member schemes and clubs which may include a direct debit mandate that entitles the client to specific services and stock items
- Appointment/Annual health check/Vaccination and anti-parasiticide reminders
We can use personal data for the following purposes if a client has opted-in to provide consent:
- Information relevant to you or your pets’ care/condition and any other updates on provision of service such as Total Wellness Plan
Our communication with clients will be via SMS, WhatsApp, email and post. The client can control their preferred methods of contact in the practice verbally with a reception team member.
We will only provide your personal information to other data controllers that are contracted to comply with the latest data protection regulations. This transfer of information will only be carried out to provide veterinary care and communication relating to your pet, this may include:
- External laboratories for blood and biopsy tests
- Other vets if you are using a different veterinary practice
- Third party pharmacies
- Referral vets if you are taking your pet to a specialist centre
- Microchip database for registration
- Government agencies for pet travel and export
- Insurance companies relating to claims
- Vidivet for remote triage from external vets as part of the Total Wellness Plan
We will not pass personal information to any agencies or organisations for use other than what we have stipulated prior to carrying out the activity that is associated with your pet’s care. You will only receive marketing related communication from us if you have opted to receive this information. You may opt out at any time using the links provided.
We retain personal information for as long as necessary to be able to provide you with veterinary care and to be able to forward the clinical records to other veterinary practices upon legitimate request.
When we have no ongoing legitimate business need to process your personal data, and where there is no legal necessity nor impact on animal welfare, upon request we will erase your personal data from our PMS.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at your relevant surgery address in writing.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use a secure server which is fully GDPR compliant.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold on you. Please contact us to request this.
If you would prefer a copy of the information held on you please write to:
Harrisons Health Clinics Limited
T/A Harrison Family Vets
Rossett Grange,
14 Rossett Green Lane,
Harrogate,
North Yorkshire
HG2 9LJ
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